OUR LEGAL DESCRIPTION
WARRANTY POLICY
(BatteryDeliveryExpress.com)
Battery Delivery Express Limited Warranty
At Battery Delivery Express (“BDE”), we stand behind the performance of every battery we sell and install. Our warranty is designed to provide peace of mind while ensuring fair and responsible coverage.
90-Day Direct Replacement Warranty
All batteries sold and installed by Battery Delivery Express include a 90-Day Direct Replacement Warranty from the original date of purchase.
If your battery fails within 90 days due to a verified manufacturer defect or performance failure under normal operating conditions, we will replace it at no charge.
Extended Protection Plans (Optional)
Customers may purchase extended coverage at the time of sale:
BDE Pro Coverage – 12 Months
Extends replacement protection for up to 12 months from purchase date.
BDE Elite Protection – 18 Months
Extends replacement protection for up to 18 months from purchase date and includes priority service scheduling.
Extended plans apply only to verified battery defects and do not cover vehicle electrical system issues.
Manufacturer-Backed Warranty
All batteries supplied by BDE are backed by manufacturer or supplier warranty policies. Coverage periods and terms may vary by battery type and supplier guidelines. Our team assists customers in processing eligible manufacturer warranty claims when applicable.
What Is Covered
This limited warranty covers:
- Battery failure due to manufacturer defect
- Verified inability to hold charge under normal use
- Internal performance failure confirmed by testing
What Is Not Covered
This warranty does not cover:
- Alternator failure
- Starter failure
- Parasitic battery drain
- Electrical system malfunctions
- Improper installation (if not installed by BDE)
- Physical damage or tampering
- Accident-related damage
- Commercial misuse (unless specified)
- Normal wear beyond coverage period
Warranty Claim Process
Battery must be returned or made available for testing. Diagnostic testing must confirm failure under standard load testing procedures. If approved, replacement battery will be provided. Warranty coverage applies only to the original purchaser and is non-transferable unless part of Elite coverage.
Limitation of Liability
Battery Delivery Express’ liability is strictly limited to the replacement value of the battery purchased. BDE is not responsible for:
• Towing expenses
• Lost time or wages
• Rental vehicles
• Incidental or consequential damages
• Mechanical repairs unrelated to battery failure
Core Charges
Failure to return a battery core at the time of service will result in a core charge as disclosed at purchase.
For warranty assistance, please contact:
📞 (818) 690-5554
📧 [email protected]
Indemnification Clause
Customer agrees to indemnify and hold harmless BatteryDeliveryExpress.com from:
- Claims related to vehicle performance unrelated to battery defect
- Improper vehicle maintenance
- Misuse of battery
- Failure to disclose vehicle condition
Limitation of Liability
Company liability limited strictly to:
- Purchase price of battery
No liability for:
Loss of income
Towing costs
Missed work
Incidental or consequential damages
Payment Terms
- Cash-based service
- No credit card chargebacks accepted
- Deposit required for service dispatch
Arbitration Clause
Any disputes shall be resolved by binding arbitration in California.
TERMS & CONDITIONS
Welcome to Battery Delivery Express (“BDE,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the following terms and conditions.
1. Services Provided
Battery Delivery Express provides mobile automotive battery delivery, installation, and related diagnostic services within designated service areas.
Service availability may vary by location.
2. Pricing
All prices are subject to change without notice. Final pricing will be confirmed at time of service.
Core charges apply if a returnable battery core is not provided at the time of installation.
3. Payment
Payment is due at time of service. We accept approved electronic and card payment methods.
Failure to remit payment may result in cancellation of warranty coverage.
4. Installation Responsibility
BDE installs batteries according to standard automotive procedures. We are not responsible for:
• Pre-existing vehicle damage
• Electrical system defects
• Alternator, starter, or wiring issues
• Hidden mechanical issues
Customers are responsible for maintaining their vehicle’s electrical system.
5. Warranty Limitations
Warranty coverage is governed by the BDE Limited Warranty Policy.
Warranty claims require diagnostic confirmation.
Replacement does not extend original coverage period unless otherwise stated in purchased protection plan.
6. Limitation of Liability
To the maximum extent permitted by law:
Battery Delivery Express shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.
Total liability shall not exceed the original purchase price of the battery.
7. Service Refusal
BDE reserves the right to refuse service in situations involving:
• Unsafe environments
• Aggressive behavior
• Mechanical conditions posing risk
• Fraudulent warranty claims
8. Governing Law
These terms are governed by the laws of the State of California.
9. Changes to Terms
BDE reserves the right to update or modify these terms at any time. Continued use of services constitutes acceptance of updated terms.
10. Contact Information
Battery Delivery Express
Phone: (818) 690-5554
[email protected]
PRIVACY POLICY
Battery Delivery Express (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect the following categories of personal information:
A. Information You Provide Directly
When you place an order or contact us, we may collect:
Full Name
Phone Number
Delivery Address
Email Address (if provided)
Vehicle Year, Make, and Model
Payment Confirmation Information
Order History and Warranty Records
B. Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Cookies and usage data
2. HOW WE USE YOUR INFORMATION
We use the personal information we collect solely for legitimate business purposes, including:
Order fulfillment
Delivery logistics and routing
Processing payments
Warranty verification and record keeping
Customer service support
Fraud prevention and security
Compliance with legal obligations
We do not sell, rent, or trade personal information to third parties.
3. SHARING OF INFORMATION
We may share your personal information only in the following limited circumstances:
A. Service Providers
We may share necessary information with trusted third-party service providers for:
Payment processing
Delivery coordination
Battery sourcing and supplier verification
Website hosting and technical support
These providers are contractually obligated to protect your information and use it only for authorized purposes.
B. Legal Requirements
We may disclose information if required by law, subpoena, court order, or governmental regulation.
4. DATA RETENTION
We retain personal information only as long as necessary to:
Complete transactions
Maintain warranty records
Comply with legal and tax requirements
Resolve disputes
After this period, data will be securely deleted or anonymized.
5. CUSTOMER DATA RIGHTS
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
The right to request access to personal data we have collected
The right to request deletion of personal data
The right to request correction of inaccurate information
The right to know how your data is used
To exercise your rights, please contact:
Email: [email protected]
Phone: (818) 690-5554
We will respond to verified requests in accordance with applicable law.
6. DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Facilitate shopping cart functionality
You may disable cookies through your browser settings, though doing so may affect website functionality.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
9. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
11. CONTACT INFORMATION
If you have questions about this Privacy Policy or your personal data, please contact:
Battery Delivery Express
Servicing Southern California
Email: [email protected]
Phone: (818) 690-5554
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